What if the forecast predicts rain?

If it is not raining it is our policy to come and complete the job as scheduled.If it is raining but the precipitation is light we will proceed as scheduled because rain does not affect the cleaning (see next paragraph). In the circumstance of heavy rain/ showers or high winds, snow we will re-schedule your appointment (usually within 2 or 3 clear days). All inside work may be completed as scheduled to avoid disrupting your busy calendar. If you have an appointment with inside cleaning services we will confirm by telephone the morning of service.

Does the rain make my windows dirty?

Rain does not make the windows dirty, dirt does. Dust accumulates on the outside of the glass from lawn mowers, leaf blowers, tree pollen, car exhaust and many other sources. This dust settles as a uniform layer on the glass. When it rains, the rain drops push the dust into different patterns and after the water dries the dust remains on the glass. This new “mud residue” is now highly visible because it is no longer uniformly spread but is sporadic throughout the pane. Clean glass will stay clean after a rain because once the rain water dries, there is nothing left behind to obscure the view.
Because we know your time is important, our weather policy effectively ensures that all appointments are completed in a timely manner. From our years of experience we are able to make accurate decisions to ensure that service quality and safety come first in serving you. We are confident you will be pleased.

WHAT MAKES MY WINDOWS DIRTY?
Inside your home airborne dirt from heating & cooling systems, fingerprints, pet smudges and cooking residue all collect on your window surfaces forming a hazy layer. Outside your home other contaminants such as dust blown from the wind and lawn machinery, bird droppings, sprinkler water overspray and tree pollen obscure your view. Choosing Sunrise Window Cleaning will allow you to enjoy the beauty of your home and see clear views of your neighborhood scenery.

YOUR SATISFACTION IS GUARANTEED
Your windows are guaranteed to look great in any kind of weather. Whether it’s 90 degrees and sunny or it rains after your window cleaning service is completed, you can rest assured that your windows will look great! If for any reason you are not pleased with your cleaning service, let us know and we’ll make it right, even if it rains (see our Rain Guarantee)* Please contact us within 48 hours of your window cleaning service if you are not satisfied with the appearance of your windows so that we can promptly address your concern.

RAIN GUARANTEE
No one likes to have their windows washed only to see a thunderstorm move in to leave its mark, and we know that. Because we use only the finest methods and cleaning solutions to wash your windows, typically your windows will stay sparkling clean even after it rains; however, if it rains within 48 hours of your window cleaning service and you feel your windows still don’t look great, and you call in that time period, you get a complimentary touch-up on the affected windows.

Please note:

Your request for us to touch up your windows must be made to us within 48 hours of your original window cleaning appointment. Our Rain Guarantee applies to Regular Maintenance contract customers and our Deluxe & Premium package customers only.